If I can give a zero I would. I paid close to a $1000 for a 3 night stay at a mediocre hotel because it was close to the conference I was attending and there weren’t any other options available because the hotels were booked solid due to the conference and a festival that was also happening at the same time. The room wasn’t cleaned by housekeeping. When I discovered the room wasn’t cleaned at around 4:00 housekeeping had already left for the day. I asked them to come and bring me fresh towels and take out the old towels and trash. They brought fresh towels to the room and did not take out the old towel’s and did not dump out both trash baskets. Though I made it very clean when they came up to my room that they need to take out everything. The hotel does not come with free parking or breakfast. We went to get a couple of bagels from their restaurant for breakfast and it was probably the worse thing I’ve seen. I then get a random charge on my credit card and they didn’t know what it was for. The room didn’t have the body wash or conditioner dispensers filled. The staff was very rude from the moment I walked into that hotel. I asked for early check and rather than politely saying no she had the biggest attitude. Though, I told her I called the hotel the night before for early check in and they said yes and they didn’t mention anything about a charge.
People aren’t made of money and the least a hotel can do is provide decent customer service and accommodations. I will definitely never stay at this hotel or any double tree again.
Octobertiger (lady tiger)
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August 26, 2025
If this review is helpful, please make sure you leave it a like ✨👍🏽👍🏽👍🏽. I stayed at this hotel for 1 night on business. I really did enjoy the fact that it was a true suite. The front desk staff was very helpful. The bed was not good. It did not sleep well. But the hot water pressure was incredible, a really good shower. The living area was very comfortable as well. I would stay here again.
Jean Allaire
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August 27, 2025
Room was beautiful, clean and comfortable. No hot water in shower! Pretty disappointing at 7am when you get up and have to take a cold shower. I had actually upgraded to an executive suite to surprise my husband. The cold water was a surprise to both of us, especially after what I paid. The location was horrible! I felt like a hostage in my room for fear of leaving. All of that being said, the staff (all that I encountered) we extremely friendly, welcoming and attentive! I wouldn't ever stay again but big plus that the staff was so wonderful!
Debra Reece
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September 28, 2025
My husband and I had a great stay. The rooms were nice, the restaurant/bar was good and the staff was amazing. We want to give special
recognition to Lashawn ( front desk). She was friendly, informative and pleasant. The day started off bad ( $50 fee for early check in even though we were sent a email that said $25, $34 for parking and no free breakfast ), she made our stay enjoyable. Hats off to you Lashawn!!! Thanks
Heath Grim
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August 01, 2025
My family stayed here for a night while passing through. I booked the two queen bed corner suite and it had good room for a family of four. The room had two queen beds, a sofa bed, two TVs, a refrigerator (kept drinks pretty cool), and a microwave. The beds and pillows were ok. The shower had very good water pressure and the water got really hot. The thermostat in the room was able to get the room down to 66 degrees. The exercise room had lots of good equipment and machines. The self-service parking was across the street, which was nice. If you want to do some shipping, you will have about a 15 minute walk.
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If I can give a zero I would. I paid close to a $1000 for a 3 night stay at a mediocre hotel because it was close to the conference I was attending and there weren’t any other options available because the hotels were booked solid due to the conference and a festival that was also happening at the same time. The room wasn’t cleaned by housekeeping. When I discovered the room wasn’t cleaned at around 4:00 housekeeping had already left for the day. I asked them to come and bring me fresh towels and take out the old towels and trash. They brought fresh towels to the room and did not take out the old towel’s and did not dump out both trash baskets. Though I made it very clean when they came up to my room that they need to take out everything. The hotel does not come with free parking or breakfast. We went to get a couple of bagels from their restaurant for breakfast and it was probably the worse thing I’ve seen. I then get a random charge on my credit card and they didn’t know what it was for. The room didn’t have the body wash or conditioner dispensers filled. The staff was very rude from the moment I walked into that hotel. I asked for early check and rather than politely saying no she had the biggest attitude. Though, I told her I called the hotel the night before for early check in and they said yes and they didn’t mention anything about a charge. People aren’t made of money and the least a hotel can do is provide decent customer service and accommodations. I will definitely never stay at this hotel or any double tree again.
If this review is helpful, please make sure you leave it a like ✨👍🏽👍🏽👍🏽. I stayed at this hotel for 1 night on business. I really did enjoy the fact that it was a true suite. The front desk staff was very helpful. The bed was not good. It did not sleep well. But the hot water pressure was incredible, a really good shower. The living area was very comfortable as well. I would stay here again.
Room was beautiful, clean and comfortable. No hot water in shower! Pretty disappointing at 7am when you get up and have to take a cold shower. I had actually upgraded to an executive suite to surprise my husband. The cold water was a surprise to both of us, especially after what I paid. The location was horrible! I felt like a hostage in my room for fear of leaving. All of that being said, the staff (all that I encountered) we extremely friendly, welcoming and attentive! I wouldn't ever stay again but big plus that the staff was so wonderful!
My husband and I had a great stay. The rooms were nice, the restaurant/bar was good and the staff was amazing. We want to give special recognition to Lashawn ( front desk). She was friendly, informative and pleasant. The day started off bad ( $50 fee for early check in even though we were sent a email that said $25, $34 for parking and no free breakfast ), she made our stay enjoyable. Hats off to you Lashawn!!! Thanks
My family stayed here for a night while passing through. I booked the two queen bed corner suite and it had good room for a family of four. The room had two queen beds, a sofa bed, two TVs, a refrigerator (kept drinks pretty cool), and a microwave. The beds and pillows were ok. The shower had very good water pressure and the water got really hot. The thermostat in the room was able to get the room down to 66 degrees. The exercise room had lots of good equipment and machines. The self-service parking was across the street, which was nice. If you want to do some shipping, you will have about a 15 minute walk.