MGM Grand Detroit
1777 3rd Ave, Detroit, MI 48226, USA
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1777 3rd Ave, Detroit, MI 48226, USASee Your Business Here!
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Wanted to share an experience my wife and I had on Sunday 10/12/2025. We have enjoyed this property many times without issue, but yesterday I had a major issue. I had removed a voucher from a game my wife and I were playing side by side and moved to a machine directly behind her, when I was unable to spin the new machine I cashed back out only to discover my voucher for $299.34 was now at $0.74. I asked an employee to go over the issue with me ( He was great, wish I had gotten his name) took the time to check The machine that had given me back the 74 cent voucher and had to call in a maintenance person with a key to unlock the cash box to see if my voucher had indeed lied on the top or turned over and did not register. That gentleman showed who was also fantastic took the entire machine apart trying to find it with no luck. They did however check the machine I had cash from and it did show that I had cashed out $299.34 all the while both men telling me that they believed what had happened, the maintenance person with the key had to call his floor manager over and as she arrived and they discussed the issue she called the cage and had them check the serial number of my voucher which then she informed me it had been cashed. At that point I was very upset and to top it off accused me of either dropping it or losing it which was definitely not the case because I only carry one voucher at a time as to not misplace and I told her I had received back about your for 74 cents how was that possible? Well I explained to them I know how, the machine I had originally cashed out from malfunctioned and receded me the last payout from the person prior at 74 cents after I received my voucher from that machine and remove my card My voucher with the $299.34 was printed. I was dismissed and told there was nothing further they could do and I needed to be more careful! I don't disagree with that comment but I do disagree with how it was handled as it was recorded in the machine with the cash outs at different time intervals. I'm not sure what the fair resolution from the casino would have been or should have been but I can tell you this your money is not safe at any casino property be wary of everyone! Needless to say I will not visit the MGM Detroit casino property any further. That is strictly my decision based upon the non-action of the casino.
I'm thoroughly disappointed, its seems since the pandemic and after their strike last year, MGM has lost its sizzle. The weekends are pretty busy, overcrowded doesn't equate to fun. Today I visited and I can't describe how utterly disgusted I was. The staff is lacking and what few you do have the pleasure of encountering could care less. I must correct the one lady cleaning the main restroom in the front was nice. The self service beverage area was out of cups, early in the morning, so I or anyone else couldn't get coffee, people are incapable of cleaning up after themselves therefore slots machines were littered with left behind drinks, no floor staff to clean the machines or remove the mess. All and I mean All the money kiosk weren't in service, looking for one was exhausting. The parking has gotten straight up ridiculous, I should have went somewhere else for the trouble it takes to self park. I left out the part where Valet will cost you if you don't have a gold players card or better. I have had better days here, MGM use to be Grand. I need you guys to get it together, you're giving Detroit a bad reputation, and some unfortunate incidents have made the news. I would have loved to have complained in person if I was able to FIND Someone.
My husband and cousin treated me to a surprise birthday stay at MGM Grand. We had a standard room and I was amazed at how nice the room was. I thought it was a suite lol 😆! The bed was very comfy, the pillows were plentiful and there is a couch to sit on just to relax. The bathroom featured a walk in shower big enough for two! And for me, that was the highlight of the stay besides spending time with my beloved. We had dinner at TAP and our server Hayleigh was amazing and very sweet! Overall 10 out of 10 would recommend!
It’s a nice place overall and I enjoy going but the staff isn’t the friendliest. We went again last night and not one person said hi, when asking for drinks from any bar it was like they were robots and very lacking in any interaction other then what you want, here it is, here is your bill. No thank you even for the tips. There were quite a few non working games last night as well, had to try several to find one that would take my money that I wanted to play. Funny enough even the DirecTV on the one bar wasn’t even working.
We stayed here overnight while in town for a concert and could not have been happier. I'll start with the casino. First thing I noticed was that the smoking sections are literally walled off. I couldn't be happier to see that. Coming from PA, our smoking sections are pretty much artificial separations by section of floor. They had tons of machines available. We were there on a weekday but we never struggled to find a machine and we did okay pay wise. They have a few bars available and I got drinks quickly and easily. Free beverages available in multiple places and they had options like coffee shop and food court, both of which we used while there. The staff was excellent. We showed up with a reservation and the app and not much more knowledge than that. The concierge staff at Guest Services helped us easily get our apps connected to a Rewards card and we were off and gambling in no time. Now about that concert.... it poured on us, which we were not expecting. I had a paper voucher in my pocket for a little over a hundred bucks but it was pretty much ruined. It had stuck to itself and many of the numbers were no longer legible. That staff took it like a mission to help me though. Multiple "managers" banded together and literally went to find the last machines I played so that they could replicate the payout and get me my Money. I was ready to give up, but they weren't. They really were awesome. Our room at the casino was just as nice as everything else. It was very clean and spacious. We had a fantastic view of the Detroit skyline from the 7th floor even. The bathrooms were big with separate toilet and bath which is convenient, and two sinks. Perfect for a couple traveling on the go. The place was silent and we were happy.