Booking staff are sarcastic and sassy. Front desk staff act like they are better than everyone. The only time I felt welcome was by staff handling the doors. Needing to stay her for surgery I thought would be we welcome bliss prior to something ugly but it really was just more ugly. The later it got the louder the lobby got. Even at 8pm I could not reach the front desk from my room phone. Was told I was being given the hospital discount then I see if I had used any booking site at all I could have saved way more money. Between the price, the noise keeping my toddler up late that was about to have major surgery in turn keeping me up late. Not being told that “the parking across the street” was a parking garage not owned by the hotel an added expense we did not account for not were told the price of during booking. Even after I had made it very clear we had never been to the hotel or area before by the very rude lady that took my call twice for my reservation and questions. For such a “high end hotel” your customer service needs some serious management, front desk staff needs skill building in being more welcoming and informing clients of hotel happenings upon their arrival and maybe even an explanation of where amenities are located within the hotel. Even a smile would have been nice.
Meg Von Everec
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December 09, 2025
My husband and I really enjoyed our stay at the Atheneum! Our room was great, especially the jacuzzi tub!! It more than met our expectations - it exceeded them. We were in town for a concert and it was so lovely to decompress and relax in our room afterwards. We were also celebrating our anniversary and the atmosphere and our room overall were perfect for that.
We used the valet so we didn’t have to worry about parking, and it was very easy to use - we didn’t have to wait more than a minute or two each time. Plus the hotel is so close to everything - downtown, our concert venue, and more, which made it incredibly walkable!
There was a company party finishing up in conference type room on our floor when we got back from our concert. We didn’t hear the music at all when we got to our room, which was very impressive because we were just around the corner from it!
Check-in and checkout was very quick and easy, and staff around the entire hotel were friendly and helpful throughout our stay.
J Rhino
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January 13, 2026
When you pull in you're greeted by valet parking (front door service). From there you enter the lobby which is amazing and was decked out for the holidays.
We checked in and had some minor issues with the room. The manager kindly took care of our issues and offered us complimentary breakfast and apologized profusely.
The location is perfect and youre in walking distance from some of the more popular attractions in downtown Detroit. Theres food and entertainment close by.
We enjoyed our stay and will return again soon.
ALL IN ONE
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December 22, 2025
My wife and I would like to sincerely thank Vonda Hodges, Camille Stewart Cory Baseman, the bellhops, and the entire staff. We hope we're not forgetting anyone, because every single person contributed to an absolutely wonderful experience. The service we received was top notch, professional, and welcoming from start to finish. We truly felt appreciated and treated with red-carpet care- hands down the best experience you could ask for. Also, the pianist was fantastic, and there is so much more we could mention. Great job to you all. We will definitely be back. Happy holidays to everyone!
Elizabeth Rosner
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November 26, 2025
Our experience at the Atheneum Hotel bar was exceptional thanks to the incredible team led by Bar Manager Scott Polonowski. From the moment we sat down, Scott, along with bartenders Maddie and Zach, went above and beyond to make us feel genuinely welcomed and cared for.
What truly set them apart was how thoughtfully they tailored their service to us—remembering our preferences, offering personalized recommendations, and crafting drinks that were spot-on every time. Their attention to detail, warm personalities, and seamless teamwork created an atmosphere that felt both elevated and comfortable.
Whether you’re stopping in for a quick drink or settling in for the evening, you won’t find a more dedicated or talented bar staff. Scott, Maddie, and Zach made our stay unforgettable, and we can’t recommend them highly enough.
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1000 Brush St, Detroit, MI 48226, USA
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Booking staff are sarcastic and sassy. Front desk staff act like they are better than everyone. The only time I felt welcome was by staff handling the doors. Needing to stay her for surgery I thought would be we welcome bliss prior to something ugly but it really was just more ugly. The later it got the louder the lobby got. Even at 8pm I could not reach the front desk from my room phone. Was told I was being given the hospital discount then I see if I had used any booking site at all I could have saved way more money. Between the price, the noise keeping my toddler up late that was about to have major surgery in turn keeping me up late. Not being told that “the parking across the street” was a parking garage not owned by the hotel an added expense we did not account for not were told the price of during booking. Even after I had made it very clear we had never been to the hotel or area before by the very rude lady that took my call twice for my reservation and questions. For such a “high end hotel” your customer service needs some serious management, front desk staff needs skill building in being more welcoming and informing clients of hotel happenings upon their arrival and maybe even an explanation of where amenities are located within the hotel. Even a smile would have been nice.
My husband and I really enjoyed our stay at the Atheneum! Our room was great, especially the jacuzzi tub!! It more than met our expectations - it exceeded them. We were in town for a concert and it was so lovely to decompress and relax in our room afterwards. We were also celebrating our anniversary and the atmosphere and our room overall were perfect for that. We used the valet so we didn’t have to worry about parking, and it was very easy to use - we didn’t have to wait more than a minute or two each time. Plus the hotel is so close to everything - downtown, our concert venue, and more, which made it incredibly walkable! There was a company party finishing up in conference type room on our floor when we got back from our concert. We didn’t hear the music at all when we got to our room, which was very impressive because we were just around the corner from it! Check-in and checkout was very quick and easy, and staff around the entire hotel were friendly and helpful throughout our stay.
When you pull in you're greeted by valet parking (front door service). From there you enter the lobby which is amazing and was decked out for the holidays. We checked in and had some minor issues with the room. The manager kindly took care of our issues and offered us complimentary breakfast and apologized profusely. The location is perfect and youre in walking distance from some of the more popular attractions in downtown Detroit. Theres food and entertainment close by. We enjoyed our stay and will return again soon.
My wife and I would like to sincerely thank Vonda Hodges, Camille Stewart Cory Baseman, the bellhops, and the entire staff. We hope we're not forgetting anyone, because every single person contributed to an absolutely wonderful experience. The service we received was top notch, professional, and welcoming from start to finish. We truly felt appreciated and treated with red-carpet care- hands down the best experience you could ask for. Also, the pianist was fantastic, and there is so much more we could mention. Great job to you all. We will definitely be back. Happy holidays to everyone!
Our experience at the Atheneum Hotel bar was exceptional thanks to the incredible team led by Bar Manager Scott Polonowski. From the moment we sat down, Scott, along with bartenders Maddie and Zach, went above and beyond to make us feel genuinely welcomed and cared for. What truly set them apart was how thoughtfully they tailored their service to us—remembering our preferences, offering personalized recommendations, and crafting drinks that were spot-on every time. Their attention to detail, warm personalities, and seamless teamwork created an atmosphere that felt both elevated and comfortable. Whether you’re stopping in for a quick drink or settling in for the evening, you won’t find a more dedicated or talented bar staff. Scott, Maddie, and Zach made our stay unforgettable, and we can’t recommend them highly enough.