AVOID! $200-$300 a night is too much to pay for bedbugs!!!
If you must stay here, refuse to be assigned room 310! I checked out three days ago but the itching and scarring are still evident.
I had a weeklong work event and chose the Doubletree (May 31-June 5) specifically because I (previously) believe(d) Hilton to be a cut above other chains. The first morning discovering bites I assumed it was mosquitos from a long walk on the river in short sleeves. My last morning there, I woke up and actually saw one on the bed!!! I caught it on video and took a photo of its crushed blood-filled body on the white bedsheets.
I called the front desk and said plainly that there were bedbugs in my room and that I needed a trash bag to contain my clothes. The response was surprisingly casual. Someone came up with a small laundry bag instead. When I explained again what was going on, I finally got a couple of trash bags so I could try to contain everything before leaving.
Downstairs, I told the front desk in person: “I just wanted to let you know there are bedbugs in 310.” The response was, “We can’t do anything until engineering verifies it.” I showed my bitten arm and told them I crushed a bug on the bed and the blood was there then left it at that. I had a plane to catch and didn't feel like fighting with anyone.
It would have been nice to have a proper acknowledgement or some sympathy but it's 2026. I guess we're just delaying and denying? Due to the nonchalance of the front desk, I ended up warning housekeeping myself because I was genuinely concerned the room would get flipped and spread the issue further.
Mistakes happen, but the lack of urgency is what stood out. This didn’t feel like a one-off situation being taken seriously. EASILY the worst Hilton experience I’ve had. I won’t be staying at this location again and have warned all my coworkers against it as well!
Tyler C
-
July 08, 2026
Pros:
Large and comfortable room with TVs
Free cookie
Good sized gym with ample equipment
Near the waterfront
Has a cafe and restaurant on site.
Cons:
Room could be cleaner, I wiped down the office chair and the wipe turned brown. Needs a trash can in the bathroom.
Road noise is loud, I was woken up a few times due to backup alarms and horns
Front desk staff could be more kind, I called l about more water in the gym after waiting for 35min and the lady hung up on me.
The price of parking is insane, $35 for a 3rd party lot across the road.
Smidty Schripsema
-
May 07, 2026
This is a wonderful old hotel with a great remodel. Restaurant was great with a nice happy hour. Excellent room. Friendly staff. (If you saw my earlier 1-star review it was meant for the Tudor Arms Doubletree in Cleveland.) We loved the Detroit Hotel!
Erika Madonna
-
April 28, 2026
The hotel is nice, but the service is poor. We requested multiple times for towels and were told each time someone would be up to give us them. That never happened. Our family of six shared the couple towels we had for our one night stay. I don’t think I’ve ever stayed in a hotel before where you couldn’t get enough towels for your family. We also asked for an extra pillow and garbage can and received neither of those.
tayleryourevent
-
June 27, 2026
I did not stay here but was working as a hair/makeup vendor for a wedding party and was treated horribly by the valet attendant and the front desk woman. I pulled up on the side of the building where the valet signs were and a woman directing buses told me the valet was in the front but I could walk through and give my keys to them and they would get it. During that process, a valet woman with attitude tells me I need to move my car and that’s not where the valet is. I told her all the valet cones displayed on the side are very misleading and she said no it’s not everyone knows valet is in the front and I said I’ve never been there before so how would I know.
The bride also made sure our valet was covered 3 different times with the staff and they consistently kept resorting back to valet having to be paid for.
When leaving I took my ticket to the front desk to get stamped and acted confused when I said the bride was paying for it. They said what room is it being charged to? I told them and the woman said o had to call them and she couldn’t do it. So I call the bride on speaker phone and the bride expressed how many times she has told them and how ridiculous this was. The front desk lady then stamps my ticket with an attitude and shoves it at me and says “peace out Girl Scout”, all while the bride was on the phone who is having her wedding there.
I told the front desk woman that I did nothing to her to deserve that attitude, I’m just a vendor working a wedding party trying to figure out my parking situation and told her that her behavior was wildly inappropriate and she owes me an apology. She said well you ain’t gettin one.
Seeing how stressed the bride was with their disorganization and lack of professionalism and communication, I would never recommend anyone to stay there let alone have their wedding there. As a vendor, I hope I never have to work there ever again.
Our Address
525 W Lafayette Blvd, Detroit, MI 48226, USA
Claim Listing: DoubleTree Suites by Hilton Hotel Detroit Downtown – Fort Shelby
Please Login or Register an Account to Claim Listing
AVOID! $200-$300 a night is too much to pay for bedbugs!!! If you must stay here, refuse to be assigned room 310! I checked out three days ago but the itching and scarring are still evident. I had a weeklong work event and chose the Doubletree (May 31-June 5) specifically because I (previously) believe(d) Hilton to be a cut above other chains. The first morning discovering bites I assumed it was mosquitos from a long walk on the river in short sleeves. My last morning there, I woke up and actually saw one on the bed!!! I caught it on video and took a photo of its crushed blood-filled body on the white bedsheets. I called the front desk and said plainly that there were bedbugs in my room and that I needed a trash bag to contain my clothes. The response was surprisingly casual. Someone came up with a small laundry bag instead. When I explained again what was going on, I finally got a couple of trash bags so I could try to contain everything before leaving. Downstairs, I told the front desk in person: “I just wanted to let you know there are bedbugs in 310.” The response was, “We can’t do anything until engineering verifies it.” I showed my bitten arm and told them I crushed a bug on the bed and the blood was there then left it at that. I had a plane to catch and didn't feel like fighting with anyone. It would have been nice to have a proper acknowledgement or some sympathy but it's 2026. I guess we're just delaying and denying? Due to the nonchalance of the front desk, I ended up warning housekeeping myself because I was genuinely concerned the room would get flipped and spread the issue further. Mistakes happen, but the lack of urgency is what stood out. This didn’t feel like a one-off situation being taken seriously. EASILY the worst Hilton experience I’ve had. I won’t be staying at this location again and have warned all my coworkers against it as well!
Pros: Large and comfortable room with TVs Free cookie Good sized gym with ample equipment Near the waterfront Has a cafe and restaurant on site. Cons: Room could be cleaner, I wiped down the office chair and the wipe turned brown. Needs a trash can in the bathroom. Road noise is loud, I was woken up a few times due to backup alarms and horns Front desk staff could be more kind, I called l about more water in the gym after waiting for 35min and the lady hung up on me. The price of parking is insane, $35 for a 3rd party lot across the road.
This is a wonderful old hotel with a great remodel. Restaurant was great with a nice happy hour. Excellent room. Friendly staff. (If you saw my earlier 1-star review it was meant for the Tudor Arms Doubletree in Cleveland.) We loved the Detroit Hotel!
The hotel is nice, but the service is poor. We requested multiple times for towels and were told each time someone would be up to give us them. That never happened. Our family of six shared the couple towels we had for our one night stay. I don’t think I’ve ever stayed in a hotel before where you couldn’t get enough towels for your family. We also asked for an extra pillow and garbage can and received neither of those.
I did not stay here but was working as a hair/makeup vendor for a wedding party and was treated horribly by the valet attendant and the front desk woman. I pulled up on the side of the building where the valet signs were and a woman directing buses told me the valet was in the front but I could walk through and give my keys to them and they would get it. During that process, a valet woman with attitude tells me I need to move my car and that’s not where the valet is. I told her all the valet cones displayed on the side are very misleading and she said no it’s not everyone knows valet is in the front and I said I’ve never been there before so how would I know. The bride also made sure our valet was covered 3 different times with the staff and they consistently kept resorting back to valet having to be paid for. When leaving I took my ticket to the front desk to get stamped and acted confused when I said the bride was paying for it. They said what room is it being charged to? I told them and the woman said o had to call them and she couldn’t do it. So I call the bride on speaker phone and the bride expressed how many times she has told them and how ridiculous this was. The front desk lady then stamps my ticket with an attitude and shoves it at me and says “peace out Girl Scout”, all while the bride was on the phone who is having her wedding there. I told the front desk woman that I did nothing to her to deserve that attitude, I’m just a vendor working a wedding party trying to figure out my parking situation and told her that her behavior was wildly inappropriate and she owes me an apology. She said well you ain’t gettin one. Seeing how stressed the bride was with their disorganization and lack of professionalism and communication, I would never recommend anyone to stay there let alone have their wedding there. As a vendor, I hope I never have to work there ever again.