I'm a Hilton Gold member. Obviously I have stayed at quite a few Hilton properties across the country, all for family/road trips. This is the first 4 star Hilton hotel we've ever stayed at. However, we chose this hotel for its proximity to Comerica Stadium. We were there for a concert and didn't want to drive in. Walking is only 10-15 minutes and we had points that would cover more than half the cost, so we went with this hotel.
The hotel itself is very nice, on the surface. Beautiful decor and aesthetics. Customer service was good and we did get some warm, gooey cookies upon arrival (and later too). I chose my room before arriving, but it was not ready when we arrived at 3pm for check in. I asked when it would be ready, and she said she didn't know, so she picked another one for us on the same side of the building a couple floors down. Self parking with in/out privileges is across the street and cost us $34.
The room was very spacious. Love that it had a living area and bedroom area separate (we had a 2 Queen room). However, after the initial walk in, we started noticing some issues. First, the lighting in the room was horrible - so dark. It's like they have 20-40 watt light bulbs in everything. The bathroom is like a cave. Trying to get ready at the mirror where they had the separate sink was impossible for putting on makeup or doing hair. The toilet randomly loses water like it is flushing but isn't. The bathtub wouldn't drain and was backing up and the shower handle/water lines were backwards because the more you turned it to cold, the hotter it got.
Then there was the dust. It was so dusty everywhere. Top of the microwave and the lamps. Caked on. The worst was the filter. Because I have asthma and allergies, my husband always checks the filter. This one was the worst I've ever seen in a hotel. Finally, there is the sofa mattress. We have two kids, so they were excited to not have to share a bed. When my husband pulled out the sofa mattress, it was all stained up, had hairs and an odor, so we couldn't bring ourselves to use it. The queen mattresses were clean, but not very comfortable, though I do understand mattress choice and comfort level is subjective. I felt these were not very supportive for my back.
In addition to all of this, I do understand they do not offer the typical free breakfast many other hotels have (it seems to be the norm for "higher end", downtown hotels), but it would be nice if they at least had coffee. Using the room coffee maker can be a risky as far as cleanliness goes, so why not offer coffee? For what it costs to stay here, I feel like that is the least they could offer.
All in all, based on other reviews I saw on here before booking, I knew I was taking a chance, but we needed that close location and we got it. I wouldn't stay here again though. I have stayed in so much nicer and cleaner lower starred hotels for a lot less money.
Taryn theWriter
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June 09, 2026
AVOID! $200-$300 a night is too much to pay for bedbugs!!!
If you must stay here, refuse to be assigned room 310! I checked out three days ago but the itching and scarring are still evident.
I had a weeklong work event and chose the Doubletree (May 31-June 5) specifically because I (previously) believe(d) Hilton to be a cut above other chains. The first morning discovering bites I assumed it was mosquitos from a long walk on the river in short sleeves. My last morning there, I woke up and actually saw one on the bed!!! I caught it on video and took a photo of its crushed blood-filled body on the white bedsheets.
I called the front desk and said plainly that there were bedbugs in my room and that I needed a trash bag to contain my clothes. The response was surprisingly casual. Someone came up with a small laundry bag instead. When I explained again what was going on, I finally got a couple of trash bags so I could try to contain everything before leaving.
Downstairs, I told the front desk in person: “I just wanted to let you know there are bedbugs in 310.” The response was, “We can’t do anything until engineering verifies it.” I showed my bitten arm and told them I crushed a bug on the bed and the blood was there then left it at that. I had a plane to catch and didn't feel like fighting with anyone.
It would have been nice to have a proper acknowledgement or some sympathy but it's 2026. I guess we're just delaying and denying? Due to the nonchalance of the front desk, I ended up warning housekeeping myself because I was genuinely concerned the room would get flipped and spread the issue further.
Mistakes happen, but the lack of urgency is what stood out. This didn’t feel like a one-off situation being taken seriously. EASILY the worst Hilton experience I’ve had. I won’t be staying at this location again and have warned all my coworkers against it as well!
Joe T
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August 04, 2026
Overall had a good stay and enjoyed the location. Room was clean and seemed fairly newly remodeled. Front desk was a little vague in the parking options when she pointed and said "just park over there." I was already on that street, but was not sure if the lot would be billed to my room or if I just pay at the lot.
We had an A/C issue. The weather was fairly mild during our stay, mid seventies overnight. Never got our room below 78 degrees. When we woke up, there was a massive puddle in the carpet at the base of the A/C. I called on our way out the door to simply report it so they know to get it fixed and was offered Hilton points for our troubles. Although I had not expected that, I accepted the offer. Unfortunately, those points never came. It seemed like a poor way to get me off the phone, when I was simply giving a courtesy call on the issue. Do not offer points if you're not going to honor it.
Tyler C
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July 08, 2026
Pros:
Large and comfortable room with TVs
Free cookie
Good sized gym with ample equipment
Near the waterfront
Has a cafe and restaurant on site.
Cons:
Room could be cleaner, I wiped down the office chair and the wipe turned brown. Needs a trash can in the bathroom.
Road noise is loud, I was woken up a few times due to backup alarms and horns
Front desk staff could be more kind, I called l about more water in the gym after waiting for 35min and the lady hung up on me.
The price of parking is insane, $35 for a 3rd party lot across the road.
Smidty Schripsema
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May 07, 2026
This is a wonderful old hotel with a great remodel. Restaurant was great with a nice happy hour. Excellent room. Friendly staff. (If you saw my earlier 1-star review it was meant for the Tudor Arms Doubletree in Cleveland.) We loved the Detroit Hotel!
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I'm a Hilton Gold member. Obviously I have stayed at quite a few Hilton properties across the country, all for family/road trips. This is the first 4 star Hilton hotel we've ever stayed at. However, we chose this hotel for its proximity to Comerica Stadium. We were there for a concert and didn't want to drive in. Walking is only 10-15 minutes and we had points that would cover more than half the cost, so we went with this hotel. The hotel itself is very nice, on the surface. Beautiful decor and aesthetics. Customer service was good and we did get some warm, gooey cookies upon arrival (and later too). I chose my room before arriving, but it was not ready when we arrived at 3pm for check in. I asked when it would be ready, and she said she didn't know, so she picked another one for us on the same side of the building a couple floors down. Self parking with in/out privileges is across the street and cost us $34. The room was very spacious. Love that it had a living area and bedroom area separate (we had a 2 Queen room). However, after the initial walk in, we started noticing some issues. First, the lighting in the room was horrible - so dark. It's like they have 20-40 watt light bulbs in everything. The bathroom is like a cave. Trying to get ready at the mirror where they had the separate sink was impossible for putting on makeup or doing hair. The toilet randomly loses water like it is flushing but isn't. The bathtub wouldn't drain and was backing up and the shower handle/water lines were backwards because the more you turned it to cold, the hotter it got. Then there was the dust. It was so dusty everywhere. Top of the microwave and the lamps. Caked on. The worst was the filter. Because I have asthma and allergies, my husband always checks the filter. This one was the worst I've ever seen in a hotel. Finally, there is the sofa mattress. We have two kids, so they were excited to not have to share a bed. When my husband pulled out the sofa mattress, it was all stained up, had hairs and an odor, so we couldn't bring ourselves to use it. The queen mattresses were clean, but not very comfortable, though I do understand mattress choice and comfort level is subjective. I felt these were not very supportive for my back. In addition to all of this, I do understand they do not offer the typical free breakfast many other hotels have (it seems to be the norm for "higher end", downtown hotels), but it would be nice if they at least had coffee. Using the room coffee maker can be a risky as far as cleanliness goes, so why not offer coffee? For what it costs to stay here, I feel like that is the least they could offer. All in all, based on other reviews I saw on here before booking, I knew I was taking a chance, but we needed that close location and we got it. I wouldn't stay here again though. I have stayed in so much nicer and cleaner lower starred hotels for a lot less money.
AVOID! $200-$300 a night is too much to pay for bedbugs!!! If you must stay here, refuse to be assigned room 310! I checked out three days ago but the itching and scarring are still evident. I had a weeklong work event and chose the Doubletree (May 31-June 5) specifically because I (previously) believe(d) Hilton to be a cut above other chains. The first morning discovering bites I assumed it was mosquitos from a long walk on the river in short sleeves. My last morning there, I woke up and actually saw one on the bed!!! I caught it on video and took a photo of its crushed blood-filled body on the white bedsheets. I called the front desk and said plainly that there were bedbugs in my room and that I needed a trash bag to contain my clothes. The response was surprisingly casual. Someone came up with a small laundry bag instead. When I explained again what was going on, I finally got a couple of trash bags so I could try to contain everything before leaving. Downstairs, I told the front desk in person: “I just wanted to let you know there are bedbugs in 310.” The response was, “We can’t do anything until engineering verifies it.” I showed my bitten arm and told them I crushed a bug on the bed and the blood was there then left it at that. I had a plane to catch and didn't feel like fighting with anyone. It would have been nice to have a proper acknowledgement or some sympathy but it's 2026. I guess we're just delaying and denying? Due to the nonchalance of the front desk, I ended up warning housekeeping myself because I was genuinely concerned the room would get flipped and spread the issue further. Mistakes happen, but the lack of urgency is what stood out. This didn’t feel like a one-off situation being taken seriously. EASILY the worst Hilton experience I’ve had. I won’t be staying at this location again and have warned all my coworkers against it as well!
Overall had a good stay and enjoyed the location. Room was clean and seemed fairly newly remodeled. Front desk was a little vague in the parking options when she pointed and said "just park over there." I was already on that street, but was not sure if the lot would be billed to my room or if I just pay at the lot. We had an A/C issue. The weather was fairly mild during our stay, mid seventies overnight. Never got our room below 78 degrees. When we woke up, there was a massive puddle in the carpet at the base of the A/C. I called on our way out the door to simply report it so they know to get it fixed and was offered Hilton points for our troubles. Although I had not expected that, I accepted the offer. Unfortunately, those points never came. It seemed like a poor way to get me off the phone, when I was simply giving a courtesy call on the issue. Do not offer points if you're not going to honor it.
Pros: Large and comfortable room with TVs Free cookie Good sized gym with ample equipment Near the waterfront Has a cafe and restaurant on site. Cons: Room could be cleaner, I wiped down the office chair and the wipe turned brown. Needs a trash can in the bathroom. Road noise is loud, I was woken up a few times due to backup alarms and horns Front desk staff could be more kind, I called l about more water in the gym after waiting for 35min and the lady hung up on me. The price of parking is insane, $35 for a 3rd party lot across the road.
This is a wonderful old hotel with a great remodel. Restaurant was great with a nice happy hour. Excellent room. Friendly staff. (If you saw my earlier 1-star review it was meant for the Tudor Arms Doubletree in Cleveland.) We loved the Detroit Hotel!