Booked through expedia and had a great experience! Check in was quick and the ladies at the front desk were so sweet. We got a room on the 24th floor which seemed to be newly renovated. It was clean and cute! I love the amount of mirrors with outlets nearby, it makes multiple people needing to get ready in a room easier. A major bonus was the complimentary shuttle to the event venue we were going to!
Negatives:
- construction in the area made it super difficult to find/access parking garage.
- elevators were quite slow.
- there was an open leftover waterbottle in the fridge from a previous guest
Melinda Allen
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October 05, 2025
Nightmare room reservation experience. The hotel partners with Choice Privileges but between the two of them my reservation was lost. This resulted in my 83 year old parents losing the second night of their stay. The first night was honored under a mistaken identity. Someone wit our same name we presume. We have yet to determine who was charged for the room once we found it was not our actual reservation. The staff was arrogant and unwilling to contact their partner to resolve the matter. We spent two hours unraveling the mess. Despite the desk agent telling us at 4pm that we could not speak to a supervisor until 7pm, Brendan did call us back around five and shed some light on Choice Privileges’ supposed error.
The hotel was overpriced to begin with. The service received confirmed that assumption. I do not recommend doing business with Hollywood Casino Greektown.
Diana Piperata
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September 08, 2025
Chester in Valet and Charles our bell hop/room assistant were AMAZING. Both deserve serious recognition for their kindness, especially to my 92-year-old mother. Each made her feel so special! While I ran into the bathroom, Charles sat with her in my vehicle to help her feel safe. Chester was always complementary and went out of his way to make us feel like we were the only guests in the hotel. That’s a talent for sure. All of your staff were so lovely. But those two gentlemen stood out for sure. THANK YOU!
P X
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September 19, 2025
Greektown Casino is well worth the visit for entertainment, dining, and of course gambling. The service is pretty decent for the most part. The table team members are exceptional. The drinks aren't great like they used to be and overpriced in my opinion. But overall, a great place to go for some clean fun.
Andy Faber
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October 17, 2025
I think you have a few of the best employees. That definitely go above and beyond there capacity to care for us guests. Christina 3rd shift and LaToya 2nd shift are 2 of your most shinning stars.
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Booked through expedia and had a great experience! Check in was quick and the ladies at the front desk were so sweet. We got a room on the 24th floor which seemed to be newly renovated. It was clean and cute! I love the amount of mirrors with outlets nearby, it makes multiple people needing to get ready in a room easier. A major bonus was the complimentary shuttle to the event venue we were going to! Negatives: - construction in the area made it super difficult to find/access parking garage. - elevators were quite slow. - there was an open leftover waterbottle in the fridge from a previous guest
Nightmare room reservation experience. The hotel partners with Choice Privileges but between the two of them my reservation was lost. This resulted in my 83 year old parents losing the second night of their stay. The first night was honored under a mistaken identity. Someone wit our same name we presume. We have yet to determine who was charged for the room once we found it was not our actual reservation. The staff was arrogant and unwilling to contact their partner to resolve the matter. We spent two hours unraveling the mess. Despite the desk agent telling us at 4pm that we could not speak to a supervisor until 7pm, Brendan did call us back around five and shed some light on Choice Privileges’ supposed error. The hotel was overpriced to begin with. The service received confirmed that assumption. I do not recommend doing business with Hollywood Casino Greektown.
Chester in Valet and Charles our bell hop/room assistant were AMAZING. Both deserve serious recognition for their kindness, especially to my 92-year-old mother. Each made her feel so special! While I ran into the bathroom, Charles sat with her in my vehicle to help her feel safe. Chester was always complementary and went out of his way to make us feel like we were the only guests in the hotel. That’s a talent for sure. All of your staff were so lovely. But those two gentlemen stood out for sure. THANK YOU!
Greektown Casino is well worth the visit for entertainment, dining, and of course gambling. The service is pretty decent for the most part. The table team members are exceptional. The drinks aren't great like they used to be and overpriced in my opinion. But overall, a great place to go for some clean fun.
I think you have a few of the best employees. That definitely go above and beyond there capacity to care for us guests. Christina 3rd shift and LaToya 2nd shift are 2 of your most shinning stars.