MGM Grand Detroit
1777 3rd Ave, Detroit, MI 48226, USA
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1777 3rd Ave, Detroit, MI 48226, USASee Your Business Here!
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I’ve never stayed here, but I frequently stay nearby and visit here often literally just as a way to kill time while on work trips. It’s seemingly a very nice hotel. The casino is quite nice, large, and has every game you’d want or expect to play; including a very nice poker room. It has one of the best food courts I’ve ever seen at a casino, probably the best. Very large, 360° central bar in the heart of the casino. Very nice and large sportsbook area. But the primary drawback is that this place has the worst service I’ve seen in Detroit, which typically has exceptional service and friendly people everywhere you go. Not here. In fact, the security at the entrance of the casino has been openly rude and unwelcoming towards me numerous times. And well, when your entire business model is contingent on convincing people to enter and patronize a place that is inherently designed to just take your money with no return (and in worst case scenarios, catastrophic real-life impacts), the mark of a “good” casino is their service. How much they make you want to enter and how much they make you want to stay, because their only goal is to get you to stay long enough to separate you from your money with nothing in return. So, in summary, this would be a great casino. But, because they have absolutely putrid service, that bumps them from a 5-star casino down to a 2-star casino.
When you walk into the room, you feel like you just entered the 70’s and I lived through those years. The staff was very accommodating and most friendly. 1 out 4 elevators working…not good! The bathroom and shower was great, but beware, the shower did not have an anti-scalding and it was more than HOT 🥵
Purpose of visit... Overnight stay getaway. Very impressed with this Casino in Urban Detroit! Support staff was abundant in most areas except for the Spa and Check in area. Rooms were welcoming and appeared clean ready. Food at the restaurants were above average. Slots machines were disappointing. People seemed frustrated and quiet, not excited or cheerful making the atmosphere dry and unenterjectic. But, my overall experience, superseded my visit expectations! I would definitely recommend this hotel for s hotel s stay.
What a wonderful girls' staycation at the MGM Grand Detroit! The hotel was beautiful, spotless, and perfectly located for exploring the city. A special thank you to Julie and the front desk team for their warm, friendly service. The bell team, especially Ronald, was cheerful, kind, and incredibly accommodating. Our housekeeper, Ashley, truly went above and beyond, her professionalism, genuine kindness, and ability to anticipate our needs made our stay exceptional. We can't wait to come back to enjoy the spa and all the other five-star amenities. Highly recommend!
Just wanted to give a shout out to Wallace in the Tap bar. My friend and I had some free time before we got on the bus and just stopped in for coffee and dessert. Wallace was so charming and attentive and just the kind of bartender most establishments would want to have. The cheesecake was one of the best I ever had, too.