Shinola Hotel
1400 Woodward Ave, Detroit, MI 48226, USA
Our Address
1400 Woodward Ave, Detroit, MI 48226, USASee Your Business Here!
Would you like to add your business to our site? It’s Free! Click the button now.
Would you like to add your business to our site? It’s Free! Click the button now.
The Shinola hotel has some of the best customer service that I have ever encountered. Every member of the staff made me feel right at home. The location is perfect, walking distance to shops and restaurants. The rooms are comfortable and cozy. I slept like a baby. One of the highlights of my trip was a high-profile celebrity staying at the hotel during my visit, which made it such a cool experience.
Jalauni and I’yana at the front desk were fantastic and bellman Terrence helped us get our cool Shinola bikes ready for a great city ride. The bikes were a really nice feature and were gratis. The hotel is super nice with excellent restaurant and bar offerings, nice rooms and a well-equipped gym. The staff were all very friendly and eager to assist. We’d definitely stay in the hotel again.
From the moment I walked into the Shinola Hotel, Sam at the front desk made the experience exceptional. Their warm welcome, genuine kindness, and professionalism immediately set the tone for an unforgettable stay. Sam went above and beyond to make sure every detail was taken care of, answered every question with patience, and made me feel like a valued guest rather than just another reservation. It's rare to meet someone who combines efficiency with such a personal touch, and Sam does it effortlessly. My sister, aunt, and I were in town for a concert and we were lost. Sam dropped everything he was doing to walk us to the end of the block and give us directions to the venue. The next day he again went above an beyond to make sure we were taken care of. I've stayed at some incredible hotels over the years, but the level of service Sam provided at the Shinola Hotel was truly in a league of its own. From the second I arrived, Sam made me feel genuinely welcomed, valued, and excited to be there. His professionalism, warmth, and attention to detail were absolutely exceptional. What stood out most was how effortlessly Sam anticipated every need before I even had to ask. He was knowledgeable, personable, incredibly efficient, and somehow made every interaction feel natural and authentic. It's clear that he genuinely cares about every guest's experience, and that kind of hospitality can't be taught—it's a rare gift. People like Sam are the reason guests become loyal customers. He didn't just check me in; he set the tone for an unforgettable stay and made the entire experience feel first-class from beginning to end. Employees like him are the face of a hotel, and he represents the Shinola Hotel with excellence. Shinola Hotel should be incredibly proud to have someone like Sam on their team. Outstanding employees deserve to be recognized, and Sam is absolutely one of them. If anyone has earned a raise and recognition for consistently delivering world-class hospitality, it's Sam. Thank you, Sam, for making my stay so memorable. I'll be recommending this hotel to everyone I know, and a big reason why is the exceptional service you provided. Outstanding service like this is what turns a great hotel into an extraordinary one. Thank you, Sam, for making my visit so memorable. Shinola Hotel is incredibly fortunate to have someone who represents the hotel with such warmth, professionalism, and genuine hospitality. I can't wait to come back!
From the moment I walked in, the energy felt warm, elevated, and effortlessly cool—like Detroit showing off in the best way. The design is stunning without trying too hard, and every little detail feels intentional. My room was gorgeous—clean, cozy, and luxe all at once. The bed? Dangerous… I could’ve stayed there all weekend. The lighting, the finishes, even the scent in the hallway—everything felt curated and calm. What really made it special was the staff. Kind, attentive, and genuinely happy to make my birthday feel celebrated without being over the top. It felt personal, which is rare these days. Perfect location right on Woodward—walkable, vibrant, and still somehow peaceful once you’re inside. If you’re looking for a place that feels like a treat without being stuffy, this is it. I left feeling recharged, celebrated, and already planning my next stay.
I had the pleasure of staying 2 nights at the Shinola Hotel Memorial Day Weekend and from the moment I approached the front desk was greeted by Jalauni whose smile said it all. He was beyond gracious and so willing to assist in every way that it made my stay a delight! The property is stunning, the staff all went out of their way to accommodate our large wedding party and turned out a first class experience. I will definitely come back the next time I’m in town! Job well done! 👍🙏💎😘